Guidance on best in class practices in respect of:

• Identifying client behavioural changes that might indicate ‘at risk behaviour’
• Innovate systems to help identify ‘At Risk’ and ‘Problem Gambling’ behaviour
• How to design attractive Loyalty Programs that are safe and compliant with the LCCP and Guidance
• Meaningful interventions and recorded customer interactions that address and mitigate risk
• Training
• Lessons learned